Terms and conditions

Updated 2 July 2025 

  1. Introduction 

These Terms of Use (‘Terms’) apply to your use of the services offered by Frollo Australia Pty Ltd ABN 49 613 113 269 (‘Frollo’, ‘we’, ‘us’ or ‘our’), including our websites, mobile applications, software and platforms, and any other products or services we make available (collectively, the ‘Services’). 

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Services. 

  1. Changes to these Terms 

We may update these Terms where required to reflect legal, security or service changes. Where changes are material, we will give you at least 30 days’ prior notice before changes take effect, via email, app or our website. If you do not agree with the change, you may stop using the services and close your account before the change takes effect. Your continued use after the effective date confirms your agreement to the change. 

The most current version of these Terms is available at frollo.com.au/terms, and we encourage you to review them periodically. 

  1. Use of Our Services 

Frollo provides a variety of Services, including digital products, data tools and CDR-enabled services. These include (but are not limited to):  

  • the Frollo App (iOS and Android); 
  • the Frollo platform accessible via frollo.com.au; 
  • Frollo services enabling consumers to share CDR data with other parties as permitted by the CDR, including their nominated trusted advisers;  
  • Frollo services for third-party businesses, including as a service provider to other CDR accredited entities; and  
  • data categorisation, enrichment and analysis services that support responsible lending, credit advice, financial advice and lending decisions. 

To use the Services, you must: 

  • be at least 18 years old, or have the consent of a parent or legal guardian if under 18; 
  • ensure all information you provide is accurate, current and complete;  
  • keep your account details secure. You are responsible for safeguarding your login details and for any activity that occurs under your account; 
  • only link accounts or provide data that belongs to you; and 
  • not use the Services to access, manage or interact with third-party data unless explicitly authorised. 

We may suspend or restrict access to your account where we reasonably believe there is unauthorised use, a breach of these Terms, or to meet our legal obligations. 

  1. Consumer Data Right Services 

Frollo is an Accredited Data Recipient under the Consumer Data Right (CDR) regime. We collect and use your CDR data to provide personalised insights and services, consistent with your consent and our CDR Policy. 

  1. Use of Yodlee and Overseas Disclosure 

In cases where your financial institution does not support connection via the CDR, this will be clearly indicated to you during the connection process. In such instances, you will be given the option to continue by clicking the “Continue with screen-scraping” button in the Frollo app. 

If you choose to proceed, you will be directed to a secure account aggregation platform provided by Yodlee Inc., a company based in the United States. This platform retrieves your account information using a method known as screen scraping, which involves Yodlee logging into your online banking using your credentials (such as your username and password) and collecting specific account and transaction data. Frollo does not access or store your credentials. 

By proceeding with the screen-scraping service provided by Yodlee, you acknowledge and agree that: 

  • Yodlee acts as your agent, not ours; 
  • you provide your login credentials directly to Yodlee through a secure vault; 
  • Yodlee uses those credentials to access and retrieve account data on your behalf; 
  • your personal information, including transaction data, may be transferred to, stored in or accessed from the United States; 
  • the laws of the United States do not require Yodlee to handle your data in accordance with the APPs under the Privacy Act 1988 (Cth); 
  • we require Yodlee to implement reasonable security measures and limit use of your data to agreed purposes, but we do not control its privacy practices; 
  • you accept that there are certain risks applying to this service as outlined in the Yodlee Fastlink Terms of Use, including that the service is provided “as is” and “as available”; 
  • you may revoke this access at any time using in-app settings or by contacting us. 

Please click on the following link to obtain more information about Yodlee, including its Privacy Policy: http://www.yodlee.com/au. 

  1. Third-Party Content and Services 

We may present offers or links to third-party products and services. Unless expressly stated, we are not the supplier of these products or services and we do not endorse, warrant or guarantee them. We do not guarantee that any third-party offer is the best or lowest available. 

  1. Account Cancellation or Suspension 

You may cancel your account at any time by contacting us via https://help.frollo.com.au. 

Once you have requested us to cancel your account, to the extent reasonably possible, all information and credentials will be deleted from our systems, and nothing will be retained other than as required by law. However, portions of your information, consisting of aggregate data derived from your account information, may remain on our production servers indefinitely. 

Your data may also remain on a backup server or secure backup media. We keep these backups to ensure our continued ability to provide the services to you in the event of malfunction or damage to our primary production servers and it is not technically feasible for us to remove data which has been stored on a backup. These backups are securely maintained then destroyed in accordance with our retention practices.  

Please note that simply deleting the Frollo app will not give effect to termination and deletion of your information. 

We may suspend or terminate your access to our Services: 

  • immediately, if there is a material security threat or misuse; or 
  • with 3 days’ notice if you breach these Terms and do not remedy the breach within 7 days. 
  1. Intellectual Property 

All rights in the Services, including all Software, source code, algorithms, designs, user interfaces, data models, documentation, trade marks, trade names, logos, content (collectively, “Frollo IP”), are and remain the exclusive property of Frollo or our licensors.  

We grant you a limited, non-exclusive, revocable, non-transferable licence to access and use the Services via the website or Frollo app solely for your personal, lawful, and non-commercial use.  

You must not: 

  • reverse engineer or modify the Services; 
  • use the Services to build a competing product; or 
  • claim any IP rights in improvements or suggestions you provide, even if implemented. 
  1. Your Data and Content 

By providing content or data through the Services, you grant us and our service providers a licence to use, display, and store that data for the purpose of delivering, improving and maintaining the Services.  

We use aggregated data that does not identify you for analytics and to enhance our services, where permitted by law. 

We do not claim ownership of your content and will not use it for marketing without your express consent. 

You acknowledge that: 

  • we do not monitor or verify the accuracy of content you provide; and 
  • you are responsible for ensuring the legality and correctness of data you submit. 
  1. Disclaimer and Limitations 

We provide the Services using reasonable care and skill. However, we do not guarantee the Services will be uninterrupted, error-free or always available. 

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law (ACL) or other applicable laws that cannot lawfully be excluded. If the Services fail to meet a consumer guarantee under the ACL, you may be entitled to a remedy such as re-supply or a refund. 

To the maximum extent permitted by law: 

  • our total aggregate liability to you for all claims arising out of or in connection with the Services or these Terms is limited to the greater of AU$500 or your actual direct and reasonable losses; 
  • neither party is liable to the other for any special, indirect, incidental, punitive or consequential loss or damage, or for loss of profits, revenue, goodwill, or opportunity, whether arising in contract, tort (including negligence), under statute or otherwise; 
  • our liability is reduced to the extent your own acts or omissions (or those of a third party) contributed to the loss; and 
  • your liability to us is reduced to the extent our acts or omissions (including those of our related bodies corporate, service providers or a third party) contributed to the loss. 

This limitation does not apply to: 

  • fraud, wilful misconduct or gross negligence; 
  • a breach of privacy or confidentiality obligations; 
  • unauthorised disclosure or mishandling of CDR data where the disclosing party failed to take reasonable steps to comply with its obligations under the CDR Rules; or 
  • any other liability that cannot lawfully be excluded or limited. 
  1. General Provisions 

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of that state. 

Because our service is personal to you, you may not transfer your rights under these Terms without our written consent. We will not unreasonably withhold consent where appropriate.  

We may assign our rights or obligations under these Terms by giving you at least 30 days’ notice. If the assignment materially affects your use of the service, you may cancel your account within that notice period. 

If any part of these Terms is found invalid, the rest remains in effect. 

Feedback provided to Frollo may be used without compensation and does not create any IP rights. 

  1. Contact Us 

Questions or complaints? Contact us at [email protected] 

  1. Definitions 

“Actual direct and reasonable losses” means losses which arise naturally, that is, according to the usual course of things, from the breach, act or conduct. 

‘CDR Policy’ means Frollo’s CDR Policy available at https://frollo.com.au/cdr-policy/  

‘Privacy Policy’ means Frollo’s privacy policy available at https://frollo.com.au/privacy  

‘Software’ means all software made available to you by Frollo over the internet through a web browser or mobile application in accordance with these Terms, and includes: 

  • all source code, object code, configuration files, computer information, filters, and files in such software; 
  • all digital images, media, layouts and formatted forms in such software; 
  • any upgrades, utilities, tools, patches, modified or later versions or plug-ins you may receive or obtain in respect of such software; and 
  • all documentation accompanying such software.