Our quest is to help people feel good about money. So we’ve built a personal finance management App that brings all of your bank finances into one single place where we provide you with key insights, budgeting tools, challenges and more to help you get ahead.
We also thought it worth mentioning that Frollo is the first FinTech in Australia to become an Accredited Data Recipient under the ACCC Open Banking regulations. We believe this accreditation recognises Frollo’s standing as a credible and capable provider of financial consumer services in Australia.
In order to use the Frollo app you need to register an account with us. As part of registering your account we collect your:
We do this because this is the minimum information we need to send you notifications and because nobody wants to be addressed as ‘Hi You’.
To use our App and to power our great features we need your financial data. To access your data we will ask you to enter your banking institution account details, including username and password into your own secure-credentials-vault that is protected with bank-level 256-bit encryption.
Frollo does not have any access to this information and purposefully uses a secure electronic platform provided by Yodlee Inc (“Yodlee”) to operate the secure-credentials-vault and periodically use the bank information to link to your bank accounts and collect your recent financial data.
The Yodlee service provides the same service to thousands of banks and financial organisations around the world. Yodlee has been subject to rigorous security due-diligence by Frollo and is compliant with international security standards. By acknowledging this privacy statement and agreeing to our Terms and Conditions you also acknowledge the Service’s use of the Yodlee platform.
Although Frollo doesn’t define or control the privacy practices of Yodlee, we do regularly review their practices, performance and ongoing compliance obligations through external audits.
As you use Frollo and interact with us, we may request to collect other information that we believe can help us, to help you. We will always ask your permission and tell you what we are doing.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
You can disable cookies through your internet browser but our website may not work as intended for you if you do so.
Our primary purpose for collecting information about you is:
Other purposes for which we may use your personal information include:
We collect information when you register and provide your consent to connect with your financial data. This information is used to power the features of the App and allow us to communicate with you for notifications, alerts, technical messages.
We also collect information about how you use the App or our website and we aggregate this with all other users to find ways to improve the user experience and make it easier to use our features
We also collect information when you contact us with an enquiry or request, so that we can ensure that we provide the best customer service. We may also use aggregated and de-identified information to improve customer service for everybody. When you participate in a survey we may collect your answers to help us improve the app.
Frollo is ISO 27001 certified and operates to the highest level of information security to protect your information. We do this in accordance with a security governance framework that includes policies, procedures, systems and security controls.
Read more about our security policy here.
We do not disclose information outside of Australia.
You can access or correct the personal information we hold about you by contacting us (see the details below).
Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why (for example, we may refuse to give you access to your information if giving access would have an unreasonable impact on the privacy of other individuals, if you request for access is frivolous or vexatious, or if the information relates to existing or anticipated legal proceedings).
We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
You may opt-out of receiving marketing materials from us by contacting us by email ([email protected]) or by using the opt-out facilities provided in any communication (e.g. the unsubscribe link).
You may cancel your account at any time by contacting us via the Frollo support portal link here.
Once you have requested us to cancel your account, to the extent reasonably possible, all information and credentials will be deleted from our systems, and nothing will be retained other than as required by law. However, portions of your information, consisting of aggregate data derived from your account information, may remain on our production servers indefinitely.
Your data may also remain on a backup server or media. We keep these backups to ensure our continued ability to provide the Services to you in the event of malfunction or damage to our primary production servers.
Please note that simply deleting the app will not give effect to termination and deletion of your information.
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us via email ([email protected]). Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.
It is our intention to resolve your complaint to your satisfaction. However, if you feel that your complaint has not been satisfactorily addressed or that it is taking too long to resolve your complaint, you are entitled to contact the Office of the Australian Information Commissioner (OAIC), on 1300 363 992 or the other contact details on the OAIC’s website (http://www.oaic.gov.au), who may investigate your complaint further.